I Hate Optimum Customer Service

While I’m sitting on hold for only the first time with Optimum Online customer support I figured I might as well write a rant about how much I hate thier custotmer support. To start off you get a fairly sarcastic sounding recording that uses a really annoying repetative tone and as it goes through the options when you’re waiting for the option for technical support and then you realize maybe after the second or third round…it’s not coming. So this forces you to hit 0 which will put you on hold. At this point you hear terrible music the same recording about Optimum Rewards over and over. After that torture you get a general operator who will take down all your information, try to get you to upgrade your service, then transfer you. After this you finally get to a tech support person who is usually very helpful but will take down your information again and it’s just a flat out hassle to get to them. Except you still need to wait at least 20-30 minutes for someone to help.